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Payment

• How to Withdraw Funds from USD Available Wallet?

  Explore the following links to easily withdraw funds from your USD Available Wallet: Withdraw via CPiDroid (Login Required) Withdraw via SEOeShop (Login Required) Withdraw via ASOeShop (Login Required) Withdraw via ElanceMarket (Login Required) Ensure you're logged into your account and use secure networksFew readers

General

• How to Contact Human Support?

  Open in Zendesk | AI Answer was NOT helpful? Willing to chat with Human? By default, all chats are automatically assigned to a Human for manual review, make sure to leave your message, a next available human agent will get back to you ASAP. Kindly note that our working hours are Monday to Friday, 10:00 AM to 7:00 PM (GMT +5:30). Alternatively, Human Support is available via WhatsApp, Telegram and other channels. Kindly reFew readers

• Troubleshooting Payment Transaction Issues

  Open in Zendesk | Overview: Payment Deducted but NOT Credited Issue:- Common Reasons for Fiat Payment Failure:- Common Reasons for Crypto Payment Delay:- Common Reasons for Crypto Payment Failure:- Payment Deducted but NOT Credited Issue:- This happens very rarely, usually when we dFeatured

• Troubleshooting User Account Issues

  Open in Zendesk | Please find below the common account-related issues and solutions:- How to Activate your Account? How to Change Account Email? How to Change Account Password? How to Reset & Recover Account Password? How to Change Account Username?Featured

• How to Generate or Download Invoices?

  Open in Zendesk | Overview: How to Generate Invoice? How to Download Invoice? How to Generate Invoice? If you are going to pay via manual payment methods such as wire / bank you may require Invoice beforehand by your finance team. If you need your company details mentioned in the invoice, kindly make sure to update the same in your profile ( htFeatured

• How to Activate your Account?

  Open in Zendesk | Overview When you signup a new account on our platform, you will get a confirmation email on your registered email. The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence activate your account. The purpose of this verification is to confirms that you are the owner or have access to tSome readers

• How to Change Account Email?

  Open in Zendesk | You may change or update your account email at: https://app.asoeshop.com/user/manage (login required) https://app.cpidroid.com/user/manage (login required) https://app.seoeshop.com/user/manage (login required) https://app.elancemarket.com/user/manage (https://app.elancemarket.com/user/maSome readers

• How to Add Funds into your USD Balance?

  Open in Zendesk | Going to create a campaign or place an order? First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at: https://app.asoeshop.com/wallet/deposit (login required) https://app.cpidroid.com/wallet/depositSome readers

• How to Earn Money through Referral Program?

  Share & Earn with Our Referral Program! We’re excited to introduce an easy and rewarding way for you to earn while helping others explore our amazing platforms! How it works: Simply share your referral link or send a friendly email to your friends, colleagues, or anyone who might benefit from our platforms. When they sign up and qualify, you get rewarded, and they get a bonus too! 📲 Referral Links: CPIDroid Referral Link ASOeShop RefSome readers

• How to Change Account Password?

  Open in Zendesk | You can change / update your account password at: https://app.asoeshop.com/user/manage https://app.cpidroid.com/user/manage  https://app.seoeshop.com/user/manage  https://app.elancemarket.com/user/manage and so on ...  Recommended Article:Some readers

• Can I get a Refund?

  Open in Zendesk | Topics covered in this article:- Refund on Balances/Invoices Refund on Campaigns/Orders Exceptions & Special Cases Refund on Balances/Invoices You may or may not get refund as per our refund policy. You may find link to our refund policy in the footer on main website. Refund on Campaigns/Orders You may terminateSome readers

• How to Reset & Recover Account Password?

  Open in Zendesk | If you have forgot your password and unable to login to your account, You can reset your account password to recover your account at any of our SmartXaaS LLP platform such as: https://asoeshop.com/account/recover https://cpidroid.com/account/recover https://seoeshop.com/account/recover httpSome readers

• What are Infractions, How to Resolve Active Infractions?

  Open in Zendesk | An infraction is either a security block created by our security system upon suspicious activity detected or high risk of fraud detected or it may be due to the breaking of a guideline, term, policy, or agreement.  Common reasons for infractions? When you try to hide your identity or impersonate by using disposable email or compromised credentials. When you access your account from VPN, Ad-Blocker or prSome readers

• How to Change Account Username?

  Open in Zendesk | Unfortunately, account username can NOT be changed or updated.Few readers

• Payment Terms:

  Open in Zendesk | Pre-Payment: We prefer to work on pre-payment terms as of now. By default our platform is designed to support pre-payment mode. We have wallet system (USD Balance) in which you can top up an amount of your choice and use it to create campaigns or place orders. Post-Payment: Eligibility Criteria for Ad Network or Agency cpidroid.com :- Learn more at https://thesmartware.zendesk.com/hc/en-us/articleFew readers

• How to make payment via Paytm QR Scan?

  Open in Zendesk | Steps to Add Funds using Paytm QR Scan:- Kindly refer this guide to know How to Add Funds into your USD Balance. Just Select/Click "Paytm" option as your payment processor. Note: You will Pay in INR equivalent + GST Tax. It will take you to a secure Paytm payment page, which will guide you furtheFew readers

• How to get GST Invoice?

  How to Download GST Invoice? SOP for GST input claim in case of INDIAN Customers:- If you are registered business and have GSTIN number, you may update your GSTIN number in your account profile to get GST invoices. If you are eligible, we will issue you GST invoices and you may claim GST input accordingly. Kindly check with your CA to learn more. We are falling below prescribed limit of monthly GSTR-1 return. Hence we will be filling on 13th of subsequent month of Quarter end.Few readers

• Understanding TDS & GST for Indian Customers

  Open in Zendesk | SOP for TDS payment in case of INDIAN Customers:- Kindly make payment of full invoice amount inclusive of GST amount, so as to get your invoice processed. You will have to deposit TDS (if applicable) additionally and file TDS return as per your convenience. Then issue FORM 16A to us. Please reach out to support to get our PAN details as per website.  After submission of TDS Certificate to us, within 7 workingFew readers

• How to make payment via Payoneer?

  Open in Zendesk | Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at: https://app.asoeshop.com/wallet/deposit (login requiredFew readers

• What is handling fee?

  Open in Zendesk | We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds. Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below: Transaction charges incurred to collect payment via payment gateways. Man power consumed in processing the payment (if manual method). Cross border or markup feeFew readers

• How to Become an Affiliate on SmartXaaS LLP Network Websites?

  Open in Zendesk | To become an affiliate on SmartXaaS LLP Network Websites? You have to just signup an account. Learn more at; https://asoeshop.com/program/referral https://cpidroid.com/program/referral https://seoeshop.com/program/referral https://elancemarket.com/program/referral (https://elancemarketFew readers

• Our Team's Availability and Working Hours

  Need to Connect with Our Team? We’re here for you Monday to Saturday, 10:00 AM to 7:00 PM (GMT +5:30). Please note: We’re unavailable on 2nd and 4th Saturdays, all Sundays, and during festivals or special occasions. Feel free to reach out during our working hours—happy to help! 😊Few readers

• How to make Payment in Cryptocurrency such as Bitcoin (BTC)?

  Open in Zendesk | Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.   You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange where you have created account or have bitcoin wallet.   Popular BitCoin Wallets: UnoCoin | iGOT | XAPO | ZebpFew readers

• Can I Register Multiple Accounts?

  Open in Zendesk | Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.   If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.Few readers

• What are Coins?

  Open in Zendesk | Coins are like virtual currency balance which can be used for specific purposes within the platform only. Our Coin system is shared across websites. Kindly refer the concept of coins in various websites below:- ASOeShop.com : https://thesmartware.zendesk.com/hc/en-us/articles/115002002492-Understanding-the-Concept-of-Coins- (https://smartxaas.zendesk.com/hc/en-us/articles/115002002492-Understanding-the-ConFew readers