What is Handling Fee?

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In certain circumstances, a handling fee may be applied due to the losses we incur on behalf of the customer when receiving funds.<span class="wysiwyg-underline">Payment Handling Fee:</span>The handling fee is charged to offset the losses we bear while processing payments from customers. Please find some examples outlined below:

• Transaction fees incurred when collecting payments via payment gateways.
• Labor costs associated with manual payment processing.
• Cross-border or markup fees paid when receiving international funds.
• Currency conversion fees or losses resulting from fluctuations in exchange rates.
• Accounting expenses related to compliance with government financial regulations.
• Taxes paid on profits recognized from received payments.
• Additional tax filing obligations incurred to reconcile refund transactions.
• Costs associated with maintaining the platform and financial infrastructure.

The Payment Handling Fee is typically indicated on the wallet deposit page prior to payment. A screenshot is provided below for your reference:

Updated on: 16/05/2026