> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.smartxaas.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Report Campaign related Issues / Problems?

This article is only applicable to [https://SMMeShop.com](https://SMMeShop.com)

**Where to Report?**

* **via Ticket Support:**You may report Campaign related Issues / Problems by contacting us (create support ticket) at [https://smmeshop.com/helpdesk/contact.php?type=Campaign](https://smmeshop.com/helpdesk/contact.php?type=Campaign#ContactUs) _Note: you must be logged in while contacting._
* **via ChatBox Support (VIP Membership Required):******If you are on VIP Membership, you may report campaign issues via ChatBox which can be found at bottom-right corner while you are on dashboard.******!!! NOTICE !!!**   
You must subscribe to VIP Membership at [https://smmeshop.com/vip.php](https://smmeshop.com/vip.php) (login required) otherwise Campaign related Issues / Problems will NOT be Entertained directly on ChatBox at all for users on FREE membership.****

**How to Manage Tickets?**

* You may check your ticket history at [https://smmeshop.com/helpdesk/support.php](https://smmeshop.com/helpdesk/support.php) (login required)

**Guidelines to Report:**

* Always mention or select related Campaign IDs and any other required details in your request.
* Make sure to choose relevant request type and correct subject while creating support ticket.
* Do NOT create more than one request for same campaign issue or problem.
* You may send the same kind of issues inside one single ticket to save time.
* Creating a support ticket and chatbox request won't increase the response time.
* If you are sending a message on chatbox, be sure to send your ticket/incident id/number (if FREE membership).
* Spamming increase response time or we may suspend your access to our helpdesk.