> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.smartxaas.io/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Can I get a Refund?

[Open in Zendesk](https://smartxaas.zendesk.com/hc/en-us/articles/360016324171) | 
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Topics covered in this article:-

- [Refund on Balances/Invoices](#h_1811562541537873928460)
- [Refund on Campaigns/Orders](#h_66351836091537873934685)
- [Exceptions & Special Cases](#h_470195381121537873938859)

Refund on Balances/Invoices
---------------------------

- You may or may not get refund as per our refund policy. You may find link to our refund policy in the footer on main website.

Refund on Campaigns/Orders
--------------------------

- You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds._Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)_Exceptions & Special Cases
------------------------------

- We have discontinued giving refund for exceptional or special cases because we are seeing cases if fake requests i.e users are just lying to claim refund under exceptional or special cases.